Innovation Tautogram — A Simple and Powerful Innovation Tool

he human vocabulary with millions of words is adequate to explain all of our expectations and experiences, even those which are imagined. Why not harness the power of language to discover new products and services? Author Shanta R Yapa shares the Innovation Tautogram technique, which can be used as an individual or a group exercise.

Humans around the world use millions of words in thousands of languages to explain and communicate their attitudes, emotions, anxiety, aspirations, etc. Experiences, irrespective of whether they are actual or desired, are already in the vocabulary of different languages but not available to us as actual products, features and processes. We have words to describe any unidentified flying object if seen suddenly, a creature not seen hitherto on the earth, an out of the world feeling a product can offer, a need felt, etc. Use this powerful brainstorming technique to mine your vocabulary database in a random way to bridge the gap between what is real and what is imagined.

Tendency to think rationally

Most of us spend many years learning things pertaining to our own disciplines. Therefore, our minds are trained and framed to think logically or rationally within those domains. Coming out of the box makes us feel uncomfortable. We are afraid, or simply not bothered to challenge the concepts, principles or theories we learn at the beginning of our professions.

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Customer Research and Consumer Delight

Unmet consumer needs are considered the holy grail of product and service innovation: a mystical, sacred entity with unlimited value and powers for those that know how to tap into it. It would seem that with present day digitalization and social media, it is easier to connect to users everywhere through online surveys, platforms, and data mining technology. Moving from a mass-producing economy to one based on individually tailored products suggests that the gap between consumer needs and producer response are closely aligned. Yet the mystique surrounding unmet user needs remains.

This article is part of the THNK VIEWS series. We bridge theory and practice on organizing imagination and innovation by extracting key implications and offering new insights to innovation practitioners. This article builds on Philippe Duverger’s research Variety is the Spice of Innovation: Mediating Factors in the Service Idea Generation Process.

Duverger’s key findings suggest that:

• Consumers seeking variety are most likely to have the most innovative ideas, but will also switch services easily.
• When combined with enough technical knowledge and resources, these users will be able to create the products and services that will satisfy their unmet needs.
• To secure future business prosperity, greater attention should be given to finding new ways to appeal to these users, and find their unmet consumer needs.

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